As I prepared for a panel discussion at the upcoming Outsourcing World Summit in Chicago, I found myself reflecting on […]
A few weeks ago, I wrote a blog on accountability in outsourcing, i.e. the accountability of the client/ buyer as […]
It is natural to focus on service levels (SLA’s). They can ensure a certain quality and timeliness of services delivered. […]
Building a comprehensive model for managing outsourced services and providers has been a key enabler to ensure delivery of IT […]
Starting on the AI journey, some things will be familiar, and some will be different. As with any major program […]
Having extensive experience in the Lifesciences industry, I am used to having a keen focus on quality. On occasions, quality […]
After we signed our first major outsourcing agreement, we experienced both excitement and trepidation amongst the retained team, including disappointment […]