Getting started as an outsourcing professional
As I prepared for a panel discussion at the upcoming Outsourcing World Summit in Chicago, I found myself reflecting on...
The Importance of Accountability in Outsourcing
A few weeks ago, I wrote a blog on accountability in outsourcing, i.e. the accountability of the client/ buyer as...
Performance management is more than SLA’s
It is natural to focus on service levels (SLA’s). They can ensure a certain quality and timeliness of services delivered....
Successful engagements require buy-in from both parties
Building a comprehensive model for managing outsourced services and providers has been a key enabler to ensure delivery of IT...
As we are preparing for Generative AI, what is different?
Starting on the AI journey, some things will be familiar, and some will be different. As with any major program...
Quality as an equal consideration to time & money
Having extensive experience in the Lifesciences industry, I am used to having a keen focus on quality. On occasions, quality...
Creating Effective collaboration with key suppliers can lead to win-win outcomes
After we signed our first major outsourcing agreement, we experienced both excitement and trepidation amongst the retained team, including disappointment...