Getting started as an outsourcing professional
As I prepared for a panel discussion at the upcoming Outsourcing World Summit in Chicago, I found myself reflecting on...
The Importance of Accountability in Outsourcing
A few weeks ago, I wrote a blog on accountability in outsourcing, i.e. the accountability of the client/ buyer as...
Performance management is more than SLA’s
It is natural to focus on service levels (SLA’s). They can ensure a certain quality and timeliness of services delivered....
Successful engagements require buy-in from both parties
Building a comprehensive model for managing outsourced services and providers has been a key enabler to ensure delivery of IT...